Procedures
File a complaint
How to file a complaint
Customers who wish to file a complaint can do so with Botica by writing to the following address:
Botica Financial Group / Botica Capital Management
Compliance Department
201-1420, Sherbrooke West
Montreal (Quebec) H3G 1K5
All complaints are forwarded to the manager or to a department director. For reasons of confidentiality, we will only collaborate with the client or any other person designated by written authorization from the client concerned.
Complaints handling procedures
Botica will promptly acknowledge receipt of complaints within 5 days of receipt. The customer must identify the reason or reason for the complaint. We review all complaints fairly based on statements from the client, our records and the representative. Once the analysis is complete, we provide the customer with a written response.
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