[et_pb_section fb_built=”1″ admin_label=”Header” _builder_version=”4.10.5″ background_image=”http:\/\/www.botica.ca\/wp-content\/uploads\/2021\/08\/botica-011.jpg” custom_margin=”|||” custom_padding=”12vw|0px|0|0px|false|false” global_colors_info=”{}”][et_pb_row column_structure=”3_5,2_5″ padding_top_bottom_link_1=”false” padding_left_right_link_1=”true” _builder_version=”4.9.4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” max_width=”1160px” custom_margin=”|||||false” custom_padding=”27px|0px|0|0px|false|false” animation_style=”slide” animation_direction=”right” use_custom_width=”on” custom_width_px=”1160px” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”3.25″ background_color=”#ffffff” custom_padding=”40px|40px|0px|40px” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.9.4″ text_font=”||||||||” text_text_color=”#767676″ ul_font=”||||||||” ol_font=”||||||||” header_font=”Playfair Display|700|||||||” header_text_color=”#202020″ header_font_size=”48px” header_line_height=”1.5em” header_2_font=”||||||||” header_3_font=”Rubik|500||on|||||” header_3_text_color=”#1D2C70″ header_3_font_size=”14px” header_3_letter_spacing=”2px” header_3_line_height=”2em” header_4_font=”||||||||” header_5_font=”||||||||” header_6_font=”||||||||” header_font_size_tablet=”38px” header_font_size_phone=”28px” header_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][et_pb_divider color=”#1D2C70″ divider_weight=”4px” _builder_version=”4.9.2″ max_width=”140px” height=”4px” locked=”off” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”3.25″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”About” _builder_version=”3.22″ global_colors_info=”{}”][et_pb_row column_structure=”3_5,2_5″ _builder_version=”3.25″ global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”3.25″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.9.4″ text_font=”||||||||” text_text_color=”#202020″ text_font_size=”15px” text_line_height=”2em” header_font=”||||||||” header_2_font=”Playfair Display|700|||||||” header_2_text_color=”#202020″ header_2_font_size=”42px” header_2_line_height=”1.5em” header_3_font=”Rubik|500||on|||||” header_3_text_color=”#1D2C70″ header_3_font_size=”14px” header_3_letter_spacing=”2px” header_3_line_height=”2em” max_width=”500px” animation_style=”slide” animation_direction=”bottom” text_font_size_tablet=”” text_font_size_phone=”14px” text_font_size_last_edited=”on|phone” header_2_font_size_tablet=”32px” header_2_font_size_phone=”22px” header_2_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n
Customers who wish to file a complaint can do so with Botica by writing to the following address:<\/p>\n
Botica Financial Group \/ Botica Capital Management<\/em> All complaints are forwarded to the manager or to a department director. For reasons of confidentiality, we will only collaborate with the client or any other person designated by written authorization from the client concerned.<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”3.25″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.9.4″ text_font=”||||||||” text_text_color=”#202020″ text_font_size=”15px” text_line_height=”2em” header_font=”||||||||” header_2_font=”Playfair Display|700|||||||” header_2_text_color=”#202020″ header_2_font_size=”42px” header_2_line_height=”1.5em” header_3_font=”Rubik|500||on|||||” header_3_text_color=”#1D2C70″ header_3_font_size=”14px” header_3_letter_spacing=”2px” header_3_line_height=”2em” max_width=”500px” animation_style=”slide” animation_direction=”bottom” text_font_size_tablet=”” text_font_size_phone=”14px” text_font_size_last_edited=”on|phone” header_2_font_size_tablet=”32px” header_2_font_size_phone=”22px” header_2_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n Botica will promptly acknowledge receipt of complaints within 5 days of receipt. The customer must identify the reason or reason for the complaint. We review all complaints fairly based on statements from the client, our records and the representative. Once the analysis is complete, we provide the customer with a written response.<\/span><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.10.5″ background_color=”#202020″ global_colors_info=”{}” global_module=”1599″][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.10.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.10.5″ _module_preset=”default” link_font=”|300|||||||” link_text_color=”#C4CACE” header_3_font=”||||||||” header_3_text_color=”#FFFFFF” global_colors_info=”{}”]<\/p>\n About us<\/a><\/p>\n Our Team<\/a><\/p>\n Contact<\/a><\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.10.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.10.5″ _module_preset=”default” link_font=”|300|||||||” link_text_color=”#C4CACE” header_3_font=”||||||||” header_3_text_color=”#FFFFFF” global_colors_info=”{}”]<\/p>\n Virgate<\/a><\/p>\n Viefund<\/a><\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.10.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.10.5″ _module_preset=”default” link_font=”|300|||||||” link_text_color=”#C4CACE” header_3_font=”||||||||” header_3_text_color=”#FFFFFF” global_colors_info=”{}”]<\/p>\n
Compliance Department
201-1420, Sherbrooke West
Montreal (Quebec) H3G 1K5<\/p>\nComplaints handling procedures<\/strong><\/h4>\n
Our Business<\/h3>\n
Advisors Login<\/h3>\n
Legal<\/h3>\n