Botica has established procedures to fairly handle written or verbal complaints from our clients. This is a summary of the procedures that we provide to new clients and to clients who have already filed a complaint.
How to File a Complaint
Clients wishing to file a complaint, may do so in writing to BOTICA at the following address :
Botica Financial Group / Botica Capital Management Inc.
Department of Compliance
201-1420 Sherbrooke West
Montreal, Quebec H3G 1K5
All complaints are forwarded to the Compliance Officer or director of the department. For confidentiality reasons, we will work only with the client or any other designated person by written authorization from the client.
Procedures for the processing of complaints
Botica will acknowledge receipt of complaints immediately, generally within 5 days of receipt. The client must identify the motive or the reason for the complaint. We review all complaints fairly, taking into account all relevant statements from client, our records and representative. Once the analysis is complete, we provide the client with a written response.